This store could have written the manual on customer service!! As soon as we walked in the door we were welcomed by Dan Thoresen. He answered all our questions and concerns and before we knew it our wallet was open and we purchased our bedroom carpeting. The installation was quick and the installers were VERY professional. We highly recommend Abbey Carpet.
- Laurie M.
Phil Bobst Was The Best In Customer Service.
Thanks to Phil Bobst who was a pleasure to work with. He was always available to answer questions and help us get the area rugs we wanted in a very efficient and timely manner. A great accent to your company.
- Jane K.
You Won't Go Wrong Shopping at Abbey
Recently moved here from CA & directed to Abbey by a contractor. Walked in, greeted by Peggy Anderson & my problems were solved. Can't say enough good things about her help. Wish I had her with me when buying furniture. (: She is very professional, but down to earth in trying to get you what you want. Tony came out & measured my floors & between the two of them, they made it work.
- Sandra H.
James and Abbey are Fabulous
After a seemingly hopeless search for just right floor we stopped by Abbey Carpet and Floor at the end of our day just hoping they may have what we were looking for. It was late on a Friday and James McCann stayed late to help us with our search. He tirelessly pulled out samples until alas he found it!
James's diligence not only on that late afternoon but throughout the process was remarkable. He kept us informed all the way through the installation, letting us know the progress of our shipment and anticipated delivery date, all the way through our installation. Paul and his crew did a spectacular job with the installation. The staff was courteous and did a terrific job.
We couldn't be happier with the work and will recommend and refer James McCann and Abbey Carpet to all our friends and neighbors.
Thanks again for a great experience.
- David T.
Fort Myers Beach, FL
Wonderful! I'm a loyal Abbey customer for life!
I can't say enough about ALL the help Dan Thorsen gave me. He was patient, helpful and very professional. He made this whole experience very easy! Thanks Dan :)
- Stephanie M.
Outstanding Performance & Coordination
Everything from the sales experience, to the wonderful tile team, carpet team and scheduling was professional, clean, polite, patient and expert in what they did. Just the best in the business.
- Pamela F.
Service on five year old carpet
Completely satisfied with stretching by "Ron" on 4 rooms of our Bonita Bay residence Friday, March 24. He was highly skilled, neat, and efficient. The carpet was installed over five years ago. The customer service representative was also most pleasant and prompt to match a workable appointment when we contacted Abbey Carpet and Floor last week.
- Jan W.
Bonita Springs, FL
My Tile Was Installed With Precision
- Jerry V.
5 Star Experience - Abbey Carpet Naples
From the moment we walked in the door until our projects were finished we had a 5 Star experience.
John our salesperson was friendly and very knowledgeable of their products. We purchased hard surface flooring for one house and carpet for a second house. Pricing was fair and the installation in both cases was perfect. We have had dealings with another large flooring store in Naples and there is no comparison. We would highly recommend Abbey Carpet & Floor, Naples if you are in need of flooring. Great job guys!
- Bruce S.
Very Easy and Convenient
Abbey Carpet & Floor were very understanding of what I wanted, and they were very good about bringing samples to the house so I could try them and return what I didn't want. I ended up buying a rug, a large rug, for my dining room. Abbey Carpet & Floor brought me three choices, and I picked the one I wanted, and they sent the other two away! It was very convenient!
- Donna G.
Bonita Springs , FL
It Was All Good
If I had to say just one thing about my experience with the people over at Abbey Carpet & Floor it would be that it was all good. From start to finish they took good care of me and made sure that I got the highest quality service. They had the product I wanted and they were able to do the installation when i wanted in the time frame I needed. The floor looks absolutely beautiful and I really could not be happier with how everything turned out. I would definitely recommend these guys because they are all good.
- Heather W.
A wonderful blend of salesmanship and knowledgeable installers.
From walking into the showroom to the carpet install it was a positive experience at Abbey Carpet. Our salesperson, Jonathan, heard and respected our wants and needs. He also took the initiative to order color samples which I appreciated it. It made a huge impact on my carpet selection.
The installers were highly professional, giving great care in moving the furniture in and out of the bedroom. They were also patient in placing everything back to our satisfaction.
I was immensely pleased with the quality, the look, and feel of my new carpet.
Trust the Abbey Carpet Team. You'll be happy that you did.
- Karen D.
Bonita Springs, FL
Thorough and thoughtful service from Jason
I'm an interior designer and work with Abbey Carpet all the time!
For the last 8-9 years, Josh has been the person I've been working with. He follows through. If I need help with a specific item he'll make sure to tell me where to get it, if not get it himself.
Jason also makes thoughtful recommendations to guide me the right way. I remember one time, I was recommending a nice carpet for a client. He gave me feedback regarding alternative carpet options based on the carpet location in the home, wear and tear, kids or pets in the family.
He's very considerate of those little things that make the biggest difference in the overall results of my projects.
- Muni I.
Outstanding From Start To Finish! Professional And Accommodating!
Great buying experience, but installers were remarkable: Kind, helpful, courteous, etc. Excellent experience!
- Donna F.
Abbey Carpet & Floor has been very easy to work with, and Josh Skinner in particular has been extremely helpful. I'm an interior designer and have had several clients they've done work for--and they've done many projects. I very much like Abbey Carpet's competitive prices and extensive product selection.
- Melissa M.
Excellent customer service! Great results
I thought the work we had done from Abbey Carpet & Floor Naples was quite helpful. We were looking for someone to come out and do an install of the new flooring our home needed, and the people from Abbey Carpet & Floor were very good at helping us find a product that would work for what we needed, and be at a good price point. The floor was installed quickly and easily and looks great. I would definitely use them again, and I highly recommend their services.
- Ronald G.
Fort Myers, FL
We had a problem with our area rug. Called the manager. He had Abbey Carpet pick it up and personally expected it. Ordered us a new carpet on the spot! Delivered a new area rug one and a half weeks later. They were wonderful. Amazingly professional. I won't shop anywhere else. They stand behind their product.
- Ira + Kay S.
Abbey Carpet & Floor Naples did a very large, broad room (13x16) for our great room and it turned out absolutely beautiful. Josh Skinner was the associate that helped us. He was knowledgeable, helpful, and professional. I can't say enough good things about his service and this store.
- Sue R.
Great personal customer service, timely, neat and economical.
- Carol S.
Bonita Springs, FL
Thoroughly informed about many of the available products. Excellent and helpful staff.
- Day L.
Bonita Springs, FL
I've Had A Positive Experience
For about 15 years my designer have been working with Abbey Carpet & Floor Naples. We're loyal to them. However, they have proved to have the best selection of carpet around including their quality and value which is fabulous. I think they have phenomenal sales team.
- Mia A.
Salesperson Dan .Thoresen was terrific and very patient. We took home several floor samples and requested Abbey to send us larger samples; this was done promptly and arrived two days later.
We got a very fair price which included furniture removal, removal of old carpet and installation of new. Carpet arrived from California on time. The installers were very professional. The installation supervisor Cole dropped by to monitor progress and answer any questions. Our salesperson .Dan also called to check up on the installation. Great service. Look forward to many years of enjoyment with the Abbey carpet.
- Rodney S.
Bonita Springs, FL
With the professional courteous service rendered by all.
- Douglas S.
Great personal service. They back up what they sell.
We had a large tile project for our condo. Kitchen, hallway, laundry room, 2 bathrooms, and lanai. A sound barrier layer had to be laid and there was a problem with cracking after installation. Abbey Floors completely replaced the flooring without hesitation. Very honest, prompt and upfront in all respects. Thank you Rocco!
- Patrick L.
GREAT Service and Product
I was so impressed with all the personnel, beginning with Peggy (sales), and then installation crew and Cole who came to check on things during installation. Cole also followed up with a visit to ensure all was perfect. So impressed with professionalism and quality of service. Thank you.
- Robin l.
Excellent service, highly recommended
I've been working with Abbey Carpet & Floor Naples for three years, in particular with Josh.
And the other sales people I've worked with on other projects, they're equally as professional and good.
They've all been in construction and they help out with our selections. When we have problems, they are always very prompt and troubleshoot it immediately. The way they display their work--it's just the best. They have the best showroom down here in Naples. It's my go-to and I would recommend it highly to anyone.
- Vera A.
I have had the privilege of working with Abbey Carpeting for many years. Rosa, has been my go to for her fantastic knowledge of area rugs and flooring options. Rosa's experience paired with the selection that Abbey has makes it an obvious choice as my first stop for flooring needs!
- Lyndsey D.
Long time customer
We have purchased several carpets from Abbey for various areas in our home....bedrooms, stairway, etc. in addition to area rugs for other rooms. Always a pleasure. Loved the selection and helpful sales and installer staff. Jason was our most recent sales person and he was great! Also Carlos and Juan who delivered recently were very helpful. Jack from installation who recently came out to check on a question I had about previous installation was super helpful. Won't buy carpet anywhere else!
- Donna W.
Bonita Springs, FL
I Love Them
Abbey Carpet & Floor Naples were excellent. I have my favorite people there that I work with. I just like the personal attention and their timeliness with pricing and selling the product.
- Sheryl B.
Bonita Springs, FL
Good value for the dollar!!!
This was our first time using Abbey Carpet & Floor in Naples and they really did a fantastic job. They gutted and completely redid the master bathroom - marble floors, tile shower - and it looks amazing. We had them install LVT vinyl tiles put in throughout the entire kitchen area, including the backsplash area - so helpful!!! They also redid the entire garage flooring as well. This crew was great and they cooperated with us so well the entire time. They were always quick to respond with any questions or concerns we had. Overall - we are so satisfied the quality, the customer attention we received, and the professional crew (so respectful of our home), and we absolutely highly recommend them for any flooring needs!
- Diane S.
Rocco is the Best!
I found Abbey Carpet & Floor Naples on the internet. They installed porcelain tile throughout the entire home except for the bathroom. The results are excellent! The project took anywhere from 1 -2 weeks from start to finish. Their staff/technicians were exceptionally excellent in every way possible. Rocco handled everything from design, aesthetics, the technical aspects to touch ups and repairs. I had a positive experience with Abbey Carpet & Floor Naples.
- Steven A.
Rocco and his crew are incredible
I love the guys that work at Abbey Carpet & Floor Naples, they are just so great! I had a previous company come in and put in some tile for me but they did not do my under laminate correctly. As a result the tile cracked very quickly and so I was left looking for a new company to do the work. I was recommended these guys by a couple of people and so I decided to give them a chance. I absolutely loved working with Rocco and he just made everything so smooth and easy for me. When they put in my new tile I was blown away with how gorgeous it was. There was a problem with one of the tiles, but when I called them they came back out immediately and fixed it. I just love these guys and I cannot recommend them highly enough!
- Denise P.
Great pieces, excellent customer service
This was my first time using Abbey Carpet & Floor Naples, and I had a good experience working with them. The workers there were very courteous and professional, and the selection of carpets they had was excellent. I had gone to them to get some area rugs for a condo I had just moved into, and the process was quick and easy and I got out of the store with what I needed for the condo in great time. The prices for the pieces they had were a great value for what we needed. Overall I have had a good experience using Abbey Carpet & Floor, I will be using them again if in need of more carpets or work done on the floor, and definitely recommend them to anyone in need of similar services.
- Jorgensen F.
We would definitely recommend Abbey carpet and use them again in the future
We are very pleased with both the salesman (Rocco) and the installation team that installed our laminate flooring. The installation team arrived on time and were professional and took pride in their work-not something you see that often
- Kathy O.